What’s to come..
It’s been about 5 days since we launched the beta and things are going well. We have had about 25 people sign up for accounts and we are hearing some good comments. However, only a select few people are leaving any feedback, we want you guys to know we are all ears on improving what we have, so send suggestions/thoughts/comments our way and we will continue to work hard developing the app!
What the future holds
Apart from updates/refinements in the current areas of the app in the next major release we are going to include the live chat functionality and are also hoping to push forward the customisation management of the client section (as this is what people are asking for). As we have only just started developing the live chat area, we’d like to know what you think of these ideas.
- Internal chat room for staff members
- Messenger like feature for staff members speaking to users
- A desktop application for the chat/notification of new tickets (probably developed using Adobe AIR)
- Search-able chat logs
For customisation we want to keep it simple but really allow you to take control of your client area. Here are some ideas we are suggesting:
- Your company logo
- 3 or 4 templates
- Changing the colour scheme of those templates
- Allowing customisation of the CSS for advanced users
- Domain mapping (allowing you to point your dns at our servers to use the client-desk area)
- Full white label-ness
- More domains to choose from for the client area
Anyway, its 1am and it’s time to sleep, an early start in the morning. We’ll update in few days to let you know of the progress and as always let us know your thoughts!