The email features of Juvely
Well you have all had a chance to play around with Juvely and test most of its features, but we assume that most people don’t really want clients to access our not-really-yet-whitelabel client centre. The main way that people will want to allow clients to get support is via email. Well guess what - we can do that already!
All accounts already have an email address setup which can be used for this purposes. This is support@[your-account].juvely.com. If you send an email to this address a new ticket will be opened - go on, try it! If a member of staff replies to the ticket an email will be sent to the client. The client can then add a new message to the client by replying to this email!
Another thing we guessed people wouldn’t want is to tell people to email support@[your-account].juvely.com, something like support@[your-company].com would be better right? Well guess what - we can do that too!
To set this up first enter the address into the Account Settings page in the Manage section. Once this is done all emails send by the system will have this address as the from address. To get emails from support@[your-company].com into the system just setup your email server to redirect them to support@[your-account].juvely.com! Sorted! Forwarding will probably work as well as long as the original from address (of the client) is kept in place! You may also want to disable the client centre otherwise URLs to it will appear in the emails sent to users.
We have decided to do this for our support address, now when you email that all your messages will be handled via Juvely!