Posted by Luca on August 17th
At the current stage the tickets section is feature complete, I expect there are a couple of bugs here and there but other than fixing those I don’t think we will be adding any more features in the near future. As such if you want to use Juvely as a trouble ticket system now is the time to get started! Since we first released the beta we have had a large number of people sign up, but hardly anyone has began using Juvely properly. Anyway, we want to get your feedback so far, so we have created a Wufoo form to find out what you think! Don’t forget you can also contact us by clicking the feedback tab within Juvely!
(Closed)
Posted by Luca on August 16th
Well we have been busy over the last couple of weeks, and now its time to release what we have been up to! New features include a brand new sexy design, a suggested replys thing (basically if you get the same question over and over the reply can be stored and Juvely will suggest it), attach other files (if you need to send the same file over and over you only need to upload it once) and a file section for the management section. We have also had tonnes of bug fixes! Anyway, here are the changes so enjoy!
Bug Fixes
- Password wasn’t hidden on staff settings page
- Various browser bug fixes
- Lots of stuff we forgot about!
New Features
- Quoted email text is hidden
- Suggested ticket replies
- Attach other files & file manage page
- Scrolling ticket list
- Brand new design
Posted by Luca on August 13th
Over a week and no post, I guess you will all want to know what we have been up to! Well last week the British Summer finally came (and went) so we were catching a few rays. We have also been working hard as well to add a few new features including suggested replies, attach other files and the brand new design that James showed in the last post!
This post isn’t about any of that though, this is about our backup solution (for now) which uses Amazon S3. Every night (around 2 in the morning) we have a nice little shell script that runs that backs everything up and stores it on S3. It is powered by some not-so-fancy Bash scripting and the Amazon S3 PHP Toolkit (phps3tk). It is nothing fancy - it doesn’t even delete old files so we have to do that manually. This isn’t really a problem though, and it gets the job done!
Anyway, I guess you will want to know how much this all cost? Well as we were backing up a mighty 30mb per day and it was running for half a month it was rather expensive. A grand 5p - yep 5 pence, or for you Yanks 11 cents!
There was also a hefty 1c tax….
We are happy with this, it is a nice reliable solution at a very cheap rate! One thing that may put some people off is that Amazon don’t provide any guarantees that data stored is safe. You get what you pay for though, if you want a guarantee your data is safe expect to pay a lot more!