The latest
Just an update to let you know whats going on in Camp Juvely.
In the next “major” release there is going to be alot of new functionality, heres a quick overview of whats going on.
Suggested replies
This is a feature that I am quite fond of, it has two main purposes, firstly is what is suggests, it will search through the ticket message and suggest replies based on what content it finds, secondly, you’ll be able to add custom replies via the Manage section, so if you are constantly getting asked the same questions, your replies will be a click away.
Attach existing files
This is a great feature which will allow you to either, attach files that have already been uploaded before (saving you from uploading the same files over again) this will save on your disk space usage alot and it will also allow you to pre-upload files via the manage panel which will always be available to attach on all of your replies.
Live chat
You can expect the normal features of any Live Chat application but we feel that we have really speeded up the work flow by the way we have designed the UI’s, once you are on the chat page itself you’ll be able to search for files, transcripts etc and chat all at the same time. Eventually a couple of types of widgets will be included, firstly the standard “Click here for live chat” pop-up style, then an integrated chat, so customers do not have to navigate away from the page they are viewing on your site to talk to you, we have a couple of other ideas up our sleeves but nothing we want to report yet.
The application
Most other helpdesk services either offer a fully loaded super-duper-mega application or non at all. We wanted to keep it simple. The application is going to act as a Notifier which will do basic things such as notify you of activity and will be used for Live Chat so that you don’t always have to have the browser open to be able to talk to clients. It is also going to use an open API, so if you don’t like our app you can go ahead and write your own!
The user interface
Although the look ad feel of the app will generally be the same, we feel that we needed to make the app look more polished, the older UI’s were a bit of a rush job.
Here are a few “in-development” screenshot’s of the new UI’s. Would love to hear what you think!
